Already renting a power bank?
Get back to your day.
For a live rental or payment question, use the support details shown on the station or in the JB Charging app. They identify the network team and your rental.
Returning your power bank.
Follow the return instructions at a JB Charging station with an available slot. Check that the station or app confirms the return. If something looks wrong, contact rental support using the details on the station or in the app.
Rental or payment support.
Keep the station location, approximate rental time, and the issue handy. Do not send card numbers or sensitive payment details through a general inquiry form.
A station at your venue needs attention.
Contact the local team for station installation or physical service questions in Southern California.
Exploring a new placement or operating route?
Choose the guide that fits your plans, with a separate inquiry for each audience.
Your next step
Need help with your rental?
Use the support details shown on your station or in the JB Charging app. For general network questions, email the JB Charging team.